接下來，在看我如何回應I單位的論點之前，我們先來看看究竟C組織和台灣I單位認為我的英文「好到應該不會讓人誤解」的英文程度為何，以下是我在9月12日當天寫給瑞秋，解釋了所有可能被提及的爭議的一封信，也就是在封信之後，傑森建議瑞秋可以見我一面。附上這封信的原因只是僅僅為了讓讀者感受到文書工作的龐大，還有「連這樣的解釋」都還是有可能不被接受、無濟於事的情境。廢話不多說，以下就是我參考Argument的架構與句型寫下為自己辯護的一封信。（真的是感謝上帝讓我有練過，不然根本不知道從何寫起吧！orz）
（CXX是C組織的化名，RA是瑞秋，TERXX是泰瑞沙，ERIXX是艾芮卡）
RA Carder.
CXX,
London Nx 9xx
12th September 2011
Dear
RA,
I
am sending this account of the present situation with regard to my termination
with PXXX in order that I may explain clearly what I believe to be a true
account believing that the only thing CXX wants to know is the truth, and
hoping that you will reconsider my request to continue as a volunteer in
another placement.
I
deeply regret if there has been some misunderstanding, if I have not expressed
myself clearly or given any impression that I was not committed or enthusiastic
to undertake the work given to me.
Before
the 5th September when I was informed that my contract was terminated I had not
received 'warning' about working performance and been given a chance to improve
before termination. Before termination, the only meeting I had is the one held
on 24 Aug. During the meeting, TERXX, the house manager informed me that the
way I wrote an email was inappropriate. I apologized right away, and the
manager comforted me that she believed it was due to language barrier. Since
that, I always spoke to my manager in a very polite way. The letter wrote to me
from TERXX on 31 Aug shows that I had tried to clarify that I like my work and
didn’t mean to make managers misunderstood that I didn’t like my work, and
believe that TERXX perceived that too.
TERXX informed me on 9 Sep morning about a
report written to CXX and mentioned something in it which I found was not true
and want to provide the truth to CXX.
TERXX said the report mentioned that one day I
accompanied one of my service user(su) to attend an activity and we returned to
the house where the su lives one hour earlier and I said it’s because I felt
bored. But it’s not the truth.
It was the su rather than me who made the
decision and all colleague work in the house know this fact. That’s the first
time I accompanied the su by myself and while we were in the activity, my su
said she/he was really tired and wanted to go home. I asked the su several
times to make sure the su really meant it, because sometimes su are less able
to express themselves clearly or properly. Because I was always taught that I
have to respect su’s will and opinion, I supported the su to go home. When we
arrived home, my colleague advised me that I should ask the su to stay until
the activity ends, because one of the su’s family member insists strongly about
that. The staff told me that we, staff, should respect that person carefully.
Besides, other people who also attended the activity might tell that person if
the su didn’t finish the activity, and that will make the one very unhappy. And
the staff also told me that su often try to “push” new CXX to see if where
their extreme is and how they can take advantage of that if they want to avoid
certain activities. So they suggested me that if the su asks to go home, I
should ask the su if he/she would like to go to the toilet or have a rest, and
then go back to the activity and stay until its end. Therefore, I’ve already
learnt how to deal with this situation since then, so it never happens again
after that day. Because I mentioned it to my flat mate Rosa right after it
happened, she can verify this.
For another, I never say something even close
to “I feel bored.” Instead, I always told my colleague and my friends that it’s
a very good English lesson for me. (During the activity, I supported the su to
flip pages in the reading material and listen to someone’s speaking) While
working in the house or staying in the accommodation, sometimes volunteers
rarely have chance to listen or talk a lot to practice English, because every
colleague is busy working. So it’s a perfect opportunity to improve my
listening skill. I had to be and always be very concentrated during the
activity because people spoke very fast for me and I have to support my su to
flip to the correct pages the speaker mentioned continuously during the
activity. So, I never think it’s boring, let alone say something like that.
It’s not true that if the report would have
recommended that one of my su doesn’t like me. If I have to try to guess who
the su they claimed is, the su is the one about whom my colleague always told
me that he/she always need more time to get used to a new volunteer. Also, my
colleague advised me the fact that when the su(A) is not in a good mood, A just
says no to everything provided and whilst A is in a good one, A says yes to
everything. Besides, sometimes A tends to reject first whereas in fact A
agrees. For example, sometimes when staff asked if A wants to have lunch, A
rejects but A will eat after you left. If fact, A is the one who will see me
from the window before I reach the house and comes downstairs to open the door
for me before I ring the bell. Moreover, A always happily brought my lunch box
and reminded me don’t forget to take home. Besides, I supported A happily
finished cleaning his room while A didn’t follow the instruction from other
staff at that time. If one might have recommended A hasn’t got used to me,
after all, I’d been there just one month, and other of my su require my time
too.
Other two of my three service users also like
me. One su, B, has already been used to giving me a cuddle since one day after
I trimmed, filed, polished and colored her nails. Another su, C, likes to walk
with me with his/her arm across mine, and my colleague said that is the way the
C is used to showing intimacy. In short, someone cannot justify his/her
recommendations that the su don’t like me on the basis of scant evidence.
In addition the report unfairly assumed that I
didn’t work enthusiastically. I served my service users according to their
need. One day I was informed that one of my su had to take a shower before an
activity, but my shift will end before that time. But I stayed to support her,
and I finished the shift one hour later. I wrote log in the ‘Massage’ book and
‘Toil hour’ book in the house where I work and it can prove this account. In
other words, I am willing to work overtime to serve my su.
Moreover, I am willing to submit to my
supervisor’s order. In the evening of 21 Aug, Erika, my supervisor, asked me to
work on my day-off 22 Aug because there was a mistake of the rota she made, I
agreed. Besides, it’s my first time to do “that duty”, which was picking up a
su in a place I had never been before, then escort the su to a place where I
don’t know how to travel. I was not provided with enough information but I
tried hard to find a way, and I asked my flat mates how to get there. That is,
I obey my supervisor’s demand and I take my job seriously to cooperate with the
order.
Besides, I submit to my supervisor’s
arrangement. In fact, in that week, I work 41 hours, and I didn’t ask for an
extra day-off according to the CXX contract. When Erika and I talked about how
to claim the 7 hours on 22 Aug, she said she had already arranged it by
deducting 0.5~1.5 hours from the following individual shifts. While the CXX
package said “CXX’s volunteer for 35 hours a week or 38 hours with an extra day
off in the month”, I didn’t say anything and just accepted it right away. The
rota and ‘Toil hour’ book in the house where I work and prove this.
Furthermore, I submit to Erika, my supervisor
even though her demand contradicts to the CXX contracts. Whilst the CXX-PXXX
package says clearly that” The CXX's
role is to enhance the quality of the service users’ lives. They are not
responsible for money or medication”, I said to my manager I am willing to do
so after my CXX regional manager agreed on 24 Aug.
Moreover, there is no justification to suggest
that I would tend to harm people on the basis of events without witness.
Although Anny, my Columbia flat mate claimed that I
pushed her, I truly didn’t, and I didn’t have to because she had made a way
after I politely said “excuse me” and explained. Although Anny said at that
time I claim that she was using my facial soap, which was on the shelf against
the wall, I didn’t; instead, I said to her “Because I fear that I might be late
to work, I would like to take my facial soap and wash my face in the sink in
the kitchen.” Although Anny claimed that I said she was boring, I am so sure
that I truly asked her “Are you bored?” to try to comfort her, chat with her
and provide activity information. Although Anny claim that I said to her I
think she have to eat all the time because she's slim. In fact, I said
"you don't have to worry about gaining weight because you're slim" to
comfort her. Besides, another flat mate told me that she found sometimes Anny
can’t understand English properly because what Anny answered was not she was
asking her several times whilst she always spoke very slowly. For this reason,
it is very likely that the misunderstanding resulted from language barrier and
cultural differences. Besides, there was no witness.
The argument also unfairly suggested that I
can’t get along with all flat mates with no testimony from another one. Another
flat mate thinks I am good to get along with and we have been living together
for over one month. Before the 2th Sep, Anny had not been in the accommodation
for two weeks, while another flat mate has been living with me for one month.
Therefore, the argument that I can’t get along with my flat mates remain
unconvincing without the testimony from another flat mate.
Finally, even assuming that I didn’t get along
with my flat mate, what I know about the report provides no clear evidence that
there is a risk that I might harm my service users.
I was even praised and not been informed any
mistake during the latest supervision before termination. The only supervision
I attend during the period from the meeting on 24 Aug and the termination on
5th Sep was the one performed by one of my colleague on 30 Aug. During the
supervision, my colleague called my supervisor Erika, and they didn’t mention
to me any mistake. My colleague even praised me that what I wrote after reading
the “having meal” policy of PXXX was excellent and she asked me if she can keep
it because she wanted to copy it. I was so encouraged at that time. I learn
hard about my work.
Hence, there is no clear evidence that I didn’t
work hard nor not properly; there is no firm evidence that I had been warned
about mistakes on work yet commit again before termination; there is no better
evidence that I am of penitential risk of hurting service users. Therefore,
there is no justification to suggest I am inappropriate to continue to work and
have to leave.
Although the decision had been made, however,
it relied on series of problematic assumptions which cannot be proved by the
evidence provided. I believe that CXX wants to know the truth and doesn’t want
to be misled. To conclude, I believe that CXX is volunteers’ friend, always
finds the truth and is willing to and able to make a decision with firm
evidence.
Please reconsider the situation and reassign me
to a new volunteer position. I enjoy and love my work, and I really want to be
a volunteer and serve people in UK.
Thank you for your consideration.
I look forward to hearing from you.
Amy Huang
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