透過英國華裔朋友的轉介，我到了一個位在倫敦Baking的一個非營利組織，叫做「族群平等促進委員會」（Barking & Dagenham
Racial Equality Council），他們聽了我的遭遇後，為我寫了一封信向代辦機構的最高層級求償。以下你可以看到完整的原始信件：
這封信讓我發現一個曾經擔任市議員的英國白人是怎麼看待我們這些海外移民的，不僅使我明白了原來在當地居民的眼中我們的處境是如何劣勢，也讓我明白原來過去很多好不容易懇求到代辦願意見我一面的協商根本不應該是那樣發生、那樣進行的…雙方的地位是有多麼地不平等…更別提我和這位執筆者的英文能力的區別導致信件正式度、措辭強烈感受度的落差了。
這封信也是讓曾經擔任過這個計畫的志工和讀者了解，我不僅嘗試過向負責我個案的主管解釋了，我也並不是沒有試著向CXX最高主管申訴過我的案件（沒錯，就是志工朋友你那包CXX pack裡的投訴管道聯絡方式）。我們寄送信件的對象正是CXX的CEO。
為了幫助可能閱讀英文比較不方便的朋友，我摘要一些信裡的重點：
1. 他們認為，我才剛進入這個計畫工作沒多久，而且，志工又是付了那麼一大筆錢才能加入計畫的，照理說，代辦應該要給予協助，而不是迅速地將一個志工逐出。
2. 他們認為，不論是在8/24或是9/5的會談，我都沒有任何人陪同，根本沒有人來協助表明、論述與堅持我這一方的觀點，但是，我明明才剛到這個國家沒多久，英語也說得不好，這很顯然違反了公平正義原則。
3. 他們認為我實際上就是在一個陌生的、話又說得不好的國家被迫無家可歸、流離失所。失去了很珍惜的志工工作，我很沮喪；我受到很大的驚嚇、感覺被遺棄，因為我從來沒有機會能夠正確完整地的解釋我這一方的事實，而這並不公平。
4. 我們委員會很擔心其他的志工也在同樣的處境當中，因為他們都是從別的國家來的，而且通常都是第一次來到這個國家，如果他們被你們驅逐，但又沒有辦法獲得你們後續的援助，他們是特別容易受到傷害的一群人。
我覺得第二點真正指出了讓我很震撼的一項事實，不僅道出了我人在英國時英國方代辦和我的權力地位有多麼不平等，也很切要地指出了台灣方代辦回應我時的舉例所透露出他們的觀點和心態：如果一個外勞在台灣工作時發生勞資糾紛，那因為雇主是唯一和外勞有接觸的人，所以法官當然很合理地是採用雇主的證詞。
在這封信裡你也看得到委員會認為代辦應該賠償我多少錢。英國代辦曾經回了一封信，說他們會展開調查，並在一個星期內回覆我們，但時至今日，從來都沒有下文。反正我都已經離開英國了。（另一方面，我認為對於委員會來說，因為我處境是平安的，也沒有其他重他傷害，相對於他們正在處裡的其他案子是比較不緊急的（其他多數是種族歧視的人身攻擊事件），所以就比較不會積極去爭取聯絡；但若是我當時的選項是爭取要另一個志工工作，我相信是辦得到的，所以還是建議在當地的志工要在第一時間善用資源。）
以下是沒有族群平等促進委員會浮水印的信件內容：
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RacXXl Cxxxxx
London Office, Cxx Volunteering Partners
2xx Pexxxxxxxx Road
London Nx xxJ
26th October 2011
Our Ref: LHHUANGC1
Dear Ms Caxxxr,
Re: Chun-Tzu Huang
I have been contacted by Ms Huang with
regard to her dismissal from the CXX programme.
We wish to raise the following issues with you on Ms Huang’s behalf.
1.Ms Huang
strongly disputes the reasons given for her dismissal. She was also new to
your Programme and it would seem to have
been reasonable for the organisation to have
given her help and support rather than to
dismiss her so quickly especially as she had to
pay a considerable sum of money to get on
your programme.
2.When called to
a meeting on 24th August there were 3 managers present and Ms Huang
was not given the opportunity to have
anyone to accompany her to what appears to have
been almost a disciplinary meeting. Also on the meeting on the 5th
September when she
was dismissed she also did not have the
opportunity to bring someone to help and support
her to make her case which appears to be
against natural justice considering she had not
been in this country very long and has
imperfect English language skills.
3.Ms Huang had
to pay £2000 in order to get on to your programme. She was expecting to
work as a volunteer for you for a period of
one year. However she has only had the
opportunity to volunteer with you for just
over one month. She therefore is
requesting you
refund her at least eleven twelfths of the
money she paid since she has only benefitted
from eleven twelfths of the experience she
paid for.
4.Ms. Huang was
entitled to a payment of £75 per week which was stopped at the end of
August and she has not received any money
since so has had to fund herself until she has
been able to organise a return ticket
home. Ms. Huang is asking to be
reimbursed for the
period between 1st and 5th
September and also, in our opinion, she should receive
equivalent
money towards her expenses whilst awaiting her return home, especially
as
she has had to find accommodation.
5. Under the
agreement your organisation has with volunteers, we understand you are
contracted to pay their expenses between
their place of residence and the airport.
6. This whole
experience has been very traumatic for Ms Huang who was left effectively
homeless in a strange country whose
language she speaks imperfectly and very distressed
because she had
lost her voluntary work which she valued so much and she also felt frightened,
abandoned and that she had been treated most unfairly as she did not feel she
had the opportunity to have her side of things properly explained and listened
to.
Ms. Huang is
concerned that other volunteers from abroad may in future also experience a
similar situation, and we share that
concern, especially as it appears many of your volunteers are from other
countries and in this country for the first time, and are therefore
particularly vulnerable if they are dismissed and without formal continuing
support from you.
We attach for
your perusal a schedule of loss in regard to Ms. Huang’s time with your
organisation and your dismissal or her and refusal to find her alternative
voluntary work. We also attach a copy of
Ms. Huang’s authorisation for disclosure.
We look forward to hearing from you.
Yours faithfully
Lesley Hilton
Co-ordinator,
Barking & Dagenham Racial Equality Council
Enc. Authorisation for disclosure, Schedule of Loss
CC. Sarah Muirhead, Is Szoneberg, Chun-Tzu Huang
Schedule of loss
£
Eleven twelfths
of £2000 arrangement for CXX experience
1833.33
Money not paid
for 1st to 5th September 75.00
Subsistence for
period between dismissal and flight home 675.00
Travel to
airport from current accommodation 20.00
Compensation in
respect of trauma suffered by Ms. Huang
due to the way
in which she was dismissed and not helped
to find
alternative affordable accommodation 2000.00
TOTAL
4663.33
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